Refund policy

REFUND POLICY

Autism at Home sells digital products, including downloadable PDF books and guides. Because digital products are delivered electronically and cannot be physically returned, purchases are generally non-refundable once the download link or digital content has been supplied.

We may provide a replacement file, technical assistance, or a refund in the following circumstances:

• You were charged more than once for the same purchase.
• The file is damaged, incomplete, or cannot be opened, and we are unable to provide a working replacement.
• You did not receive access to the purchased product and we are unable to deliver it.
• A refund is required under applicable consumer protection law.

Before requesting a refund, please check your spam or junk folder and confirm that the email address entered during checkout was correct.

To report a problem, contact us at autismathomebooks@gmail.com within 7 days of purchase. Include your full name, order number, the email address used for the purchase, and a description of the problem.

We do not normally provide refunds for accidental purchases, change of mind, failure to read the product description, or dissatisfaction with information that has already been downloaded or accessed, except where required by law.

Approved refunds are returned to the original payment method. Processing times depend on the payment provider and financial institution.

Nothing in this policy limits any mandatory rights available to you under applicable law.